Privacy Policy
Studio 424
Effective Date: November 2, 2026
Website: www.thestudio424.com
Contact Email: create@thestudio424.com
1. Introduction
Welcome to Studio 424! Your privacy matters to us.
At Studio 424 (“Studio 424,” “we,” “us,” or “our”), we believe that creating something personal should always be a positive experience. Whether you're shopping for a personalized gift, requesting custom apparel, planning special event details, or simply exploring our website, we are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit www.thestudio424.com, purchase products, submit an inquiry, or otherwise interact with our business.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We collect information that you voluntarily provide, as well as certain information collected automatically when you interact with our website.
Personal and Contact Information
When you contact us, submit an inquiry, or place an order, we may collect:
First and last name
Email address
Phone number, if provided
Billing and shipping addresses
Order details and purchase history
Communication preferences
Information included in messages or inquiries
Custom Orders and Personalization Information
Because Studio 424 specializes in personalized products and creative services, we may collect additional information needed to complete your order or project, including:
Names, initials, phrases, and other requested personalization
Design preferences, themes, and color selections
Event dates and project details
Uploaded photographs, logos, artwork, or reference images
Names or other details provided for gifts intended for children, family members, or other recipients
Additional information voluntarily included in custom-order requests
Please share only the information necessary for your project. We ask that you avoid submitting sensitive personal information, such as Social Security numbers, financial account credentials, or medical information.
Payment and Transaction Information
When you make a purchase, payment information is processed through the payment providers connected to our website or invoicing systems.
These providers may collect payment card details, billing information, and transaction data necessary to process your payment.
Studio 424 generally receives transaction confirmations, payment status, and relevant order details rather than your complete payment card information.
Website Usage Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type and device information
Pages visited and time spent on the website
Referral sources
Approximate geographic location derived from technical information
Shopping cart activity
Cookie and website analytics information
This information helps us understand website performance, maintain security, and improve the shopping experience.
3. How We Use Your Information
Studio 424 uses personal information for legitimate business purposes, including:
Order Processing and Fulfillment
To process purchases, personalize products, prepare orders, arrange shipping or delivery, and communicate about order status.
Custom Projects and Inquiries
To review design requests, prepare quotes, discuss project details, create personalized products, and coordinate services.
Customer Communication
To respond to questions, provide customer support, send order updates, and communicate important information about purchases or inquiries.
Website and Business Improvements
To understand how visitors use our website, improve our product offerings, evaluate business performance, and enhance the customer experience.
Marketing and Promotions
To send promotional emails, updates, or announcements when you have subscribed or otherwise provided the permission required by applicable law.
You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.
Security and Legal Compliance
To protect our website, detect fraudulent transactions, maintain appropriate business records, resolve disputes, and comply with applicable legal obligations.
4. Personalized Products, Photographs, and Submitted Designs
Studio 424 may receive photographs, names, logos, artwork, or other creative materials submitted by customers for personalized products and services.
We use these materials to evaluate, design, produce, and fulfill the requested products or services, and to communicate with customers about their projects.
We may share necessary design information with production partners or service providers when required to complete an order.
We do not publish customer-submitted personal photographs or identifying project details for promotional purposes without appropriate permission.
If you submit photographs or personal information relating to another person, including a child, please ensure you have the necessary permission to provide those materials for the requested project.
5. How We Share Information
Studio 424 does not sell customer contact lists or personal information to data brokers.
We may disclose information to trusted third-party service providers when reasonably necessary to operate our business, including:
Website and E-Commerce Providers
Squarespace, which provides website hosting, storefront functionality, and related services.
Payment Processors
Payment providers used to securely process transactions, payments, and refunds.
Forms and Inquiry Services
Tally and other connected services used to receive and organize customer inquiries.
Invoicing and Business Tools
Square or other authorized business platforms used for estimates, invoices, payments, and order administration.
Shipping and Fulfillment Providers
Shipping carriers, delivery services, and production partners that require relevant information to complete orders.
Analytics and Technology Providers
Services used to maintain website functionality, evaluate performance, and support business operations.
We may also disclose information when required by law, in response to valid legal processes, to protect our rights, or to investigate suspected fraud or misuse.
Service providers may have their own privacy policies governing their handling of information.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to provide a functional, convenient shopping experience.
Cookies may help us:
Remember shopping cart selections
Maintain website security
Understand visitor activity
Improve website functionality
Measure website performance
Remember preferences
Some cookies are necessary for the website to operate properly, while others may support analytics or additional features.
You may be able to manage cookies through your browser settings or through cookie controls available on our website.
Disabling certain cookies may affect website functionality, including shopping cart or checkout features.
Where required by applicable law, we will provide appropriate choices regarding nonessential cookies and tracking technologies.
7. Marketing Communications
If you subscribe to Studio 424 marketing communications, we may send emails about:
New products and collections
Seasonal offerings
Special promotions
Studio updates
Creative inspiration and announcements
You may unsubscribe at any time using the instructions included in our marketing emails or by contacting create@thestudio424.com.
Transactional communications, including order confirmations, invoices, shipping updates, and responses to customer inquiries, are separate from optional marketing messages.
We do not automatically enroll customers in promotional email communications solely because they submit a custom inquiry or complete a purchase.
8. Data Storage and Security
We take reasonable administrative, technical, and organizational measures designed to protect the personal information entrusted to us.
These measures may include using reputable service providers, password-protected business accounts, access controls, and secure payment processing systems.
However, no website, electronic transmission, or storage system can be guaranteed completely secure.
While we work to safeguard customer information, we cannot guarantee absolute security.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:
Completing customer orders and projects
Providing customer support
Maintaining appropriate transaction and tax records
Resolving disputes
Complying with legal obligations
Supporting legitimate business operations
Information that is no longer needed will be deleted, anonymized, or otherwise handled appropriately, subject to legal and operational requirements.
Customer-submitted photographs and design files may be retained for project administration, customer service, or future reorders when appropriate.
You may contact us to request deletion of eligible personal information or submitted materials.
10. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of eligible personal information
Request information about certain disclosures of your data
Opt out of certain processing activities
Withdraw consent where processing is based on consent
Appeal certain privacy-request decisions where applicable
To submit a privacy-related request, please email:
Subject: Privacy Request
Please include enough information for us to understand and verify your request.
We will review and respond in accordance with applicable law. Certain information may need to be retained for legitimate business purposes or legal obligations.
We will not unlawfully discriminate against customers for exercising applicable privacy rights.
11. Children's Privacy
Studio 424 offers personalized products that may be intended for children, including children's drinkware, apparel, and gifts.
However, our website and online purchasing services are intended for adults and are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 through our website.
Parents, guardians, or other authorized adults may provide a child's first name or other limited personalization details when ordering a product.
If you believe a child has submitted personal information directly to us without appropriate authorization, please contact create@thestudio424.com so we can review the situation and take appropriate action.
12. Third-Party Websites and Social Media
Our website may contain links to third-party websites, social media platforms, and external services, including Instagram and Facebook.
These websites and services operate independently and may have their own privacy policies and data practices.
Studio 424 is not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies before sharing personal information.
13. International Visitors
Studio 424 operates from Texas, United States.
If you access our website from outside the United States, please understand that your information may be processed or stored in the United States or other countries where our service providers operate.
Privacy and data protection laws may differ between jurisdictions.
Where applicable, we will comply with relevant legal requirements concerning international data processing and transfers.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website features, service providers, or applicable laws.
When changes are made, we will update the effective date at the top of this page.
Material changes may be communicated through additional notice when required by law.
We encourage visitors and customers to review this page periodically.
15. Contact Us
Have a question about your personal information or how Studio 424 handles customer data?
We'd be happy to help.
Studio 424
Website: www.thestudio424.com
Email: create@thestudio424.com
Location: Texas, United States
For privacy-related questions or requests, please email us with the subject line Privacy Request.
Your Ideas, Beautifully Brought to Life.
© 2026 Studio 424. All rights reserved.